Pattie's Pancakes Recently Held a Series of Focus Groups to Gather

question 102

Multiple Choice

Pattie's Pancakes recently held a series of focus groups to gather information on employee perceptions of women and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of:

• A) sensitivity training.
• B) building a corporate culture that values diversity.
• C) changing the current organizational design.
• D) changing the current organizational structure.
• E) none of these.

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Definitions:

Reaction Formation

A psychological strategy wherein a person subconsciously swaps out undesirable emotions or ideas with their direct contrasts.

Displacement

In psychology, a defense mechanism where negative feelings are transferred from the original source of the emotion to a less threatening person or object.

Identification

The process by which an individual aligns themselves with the values, beliefs, or behaviors of another person or group.

Superego

In psychoanalytic theory, the part of the personality that represents internalized ideals, morals, and societal norms, guiding behavior through conscience.