The Link Between Satisfaction and Performance, According to Research, Is

question 22

True/False

The link between satisfaction and performance, according to research, is generally small and is affected by other factors.

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Definitions:

Information Asymmetry

A situation where one party in a transaction has more or better information than the other, leading to an imbalance of power.

Goal Displacement

The phenomenon whereby the primary goal is overshadowed by secondary goals, often leading to a shift in focus or purpose.

Resource Dependency

A theory suggesting that organizations are in constant need of resources from their environment and must manage dependencies and relations with other entities to obtain these resources.

Consumer Misunderstanding

Occurs when consumers have an incorrect perception or comprehension of a product, its benefits, or its terms.