When Managers Who Express Positive Emotions Such as Happiness, Enthusiasm

question 10

Multiple Choice

When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger these same positive emotions in employees, _____is happening.

• A) Perceptual selectivity
• B) Cognitive dissonance
• C) Contagious feeling
• D) Self-efficacy
• E) Emotional contagion

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Definitions:

External Cost

A cost of a transaction that affects someone who is not directly involved in the transaction.

Profit Maximizing

A strategy or point at which a firm decides the price and output level that leads to the maximum profit.

MSB Curve

The Marginal Social Benefit curve, showing the extra benefit to society of producing one more unit of a good.

MCA Curve

A graphical representation showing the relationship between the amount of pollution abated and the marginal cost of abatement.