According to MANAGER'S SHOPTALK in Chapter 17, Some Ways to Improve

question 10

Multiple Choice

According to MANAGER'S SHOPTALK in Chapter 17, some ways to improve communication with a non-native English speaker include all of the following EXCEPT:

• A) keep your message simple.
• B) select your words with care.
• C) cover your mouth with your hand.
• D) speak slowly and carefully.
• E) fight the urge to shout.

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Definitions:

Tensions

The mental or emotional strain caused by conflicting thoughts, situations, or feelings.

Electronic Meetings

Meetings conducted using digital tools and platforms, allowing participants to interact in real-time without being physically present in the same location.

Assertive Behavior

A communication and behavior style characterized by confidently expressing one’s opinions and needs while respecting the rights of others.

Submissive Behavior

Conduct that shows readiness to conform to the authority or will of others, often characterized by a lack of resistance or assertiveness.