In the Process of Implementing the Balanced Scorecard Approach at His

question 129

Multiple Choice

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which dimension of the balanced scorecard?

• A) Customers
• B) Learning and growth
• C) Financials
• D) External business processes
• E) Internal business processes

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Definitions:

U.S Companies

Businesses incorporated and operating within the United States, subjected to U.S federal and state laws and regulations.

Bank Errors

discrepancies between a bank statement and the records of the account holder, often requiring adjustments.

NSF Check

A bounced or non-sufficient funds check, which occurs when an account does not have enough money to cover the amount written on the check resulting in a bank refusal to honor it.

Collection

The process of pursuing payments of debts owed by individuals or businesses.