Charlie, a Manager at a Textile Company, Is Bothered by a Lack

question 155

Multiple Choice

Charlie, a manager at a textile company, is bothered by a lack in quality of products manufactured by his company. Charlie hopes to infuse quality into the company through continuous improvement by involving everyone who works there. This describes which control philosophy?

• A) Balanced scorecard
• B) Six Sigma
• C) Continuous improvement
• D) Total quality management
• E) Open-book management

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Definitions:

Quartz

A hard, crystalline mineral composed of silicon and oxygen atoms, widely used in jewelry and electronics.

Halite

Also known as rock salt, a mineral form of sodium chloride (NaCl) that often occurs in evaporite deposits.

Crystal

A solid material whose atoms are arranged in highly ordered, repeating patterns extending in all three spatial dimensions.

Cleavage

The tendency of a mineral to break along flat planar surfaces as determined by the mineral’s crystal structure, often enhancing its gem quality.