Contingency Factors That Can Influence the Success of a TQM

question 53

Multiple Choice

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

• A) tasks make high skill demands on employees.
• B) management expectations are unrealistically high.
• C) middle managers are dissatisfied about loss of authority.
• D) workers are dissatisfied with other aspects of organizational life.
• E) managers wait for big, dramatic innovations.

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Definitions:

Canadian Standards Association

A nonprofit association serving business, industry, government, and consumers in Canada and the global marketplace by developing standards that address health, safety, and environmental issues.

Industry Standards

Specification of guidelines that dictates the quality and performance metrics for various industries to ensure consistency, safety, and efficiency.

Well-Designed Jobs

Positions that are structured to effectively balance workload, offer clear responsibilities, and align with the employee's skills and interests, leading to increased satisfaction and productivity.

Employee Output

This term refers to the quantity and quality of work produced by an employee within a given time period.