Research Shows That If an Online Customer Does Not Get

question 97

Multiple Choice

Research shows that if an online customer does not get the service he or she expects within a few ________, the customer will switch to a competitor.

• A) seconds
• B) minutes
• C) hours
• D) days

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Definitions:

Relationship

A connection, association, or involvement between two or more entities.

Variables

Elements, features, or factors that are likely to vary or change within a study, experiment, or any form of research.

Illusory Correlation

The perception of a relationship between two variables when no such relationship exists or it is much weaker than perceived.

Unrelated Variables

Variables in a study or experiment that are not connected to each other, having no direct influence or correlation.