List and Explain One Guideline Suggested in Your Text for Resolving

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The Answer is One guideline suggested for resolving conflict is to focus on interests, not positions. This approach is based on the principle that in any conflict, the parties involved have underlying interests that motivate their positions. Positions are the specific demands or statements that individuals make about what they want, while interests are the needs, desires, fears, or concerns that underlie these positions.

To resolve a conflict effectively, it is important to move beyond the rigid positions that parties may initially present and to explore the underlying interests. By doing so, it becomes possible to identify common ground and to find solutions that satisfy the deeper needs of all parties involved.

Here's how to apply this guideline:

1. **Clarify Interests:** Encourage each party to express their underlying interests related to the conflict. This involves active listening and asking open-ended questions to understand the motivations behind their positions.

2. **Acknowledge and Validate Interests:** Show that you understand and respect the other party's interests, even if you do not agree with their position. This helps to build trust and open lines of communication.

3. **Look for Overlapping Interests:** Identify areas where interests overlap or align. These common interests can serve as a foundation for building a mutually acceptable solution.

4. **Generate Options:** Brainstorm possible solutions that can address the interests of all parties. Be creative and open to unconventional ideas that might satisfy everyone's needs.

5. **Evaluate and Select Solutions:** Discuss the pros and cons of each option, considering how well it meets the interests of each party. Select the solution that seems most fair and balanced.

6. **Agree on a Plan:** Once a solution is chosen, agree on a specific plan of action that outlines who will do what and by when. This helps to ensure that the agreement is implemented effectively.

By focusing on interests rather than positions, parties in a conflict can move towards a more collaborative and less adversarial resolution. This approach can lead to more durable and satisfying outcomes for everyone involved.

List and Explain One Guideline Suggested in Your Text for Resolving

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