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Which of the below statements is FALSE?
Strategic Performance Measurement System
A framework that organizations use to measure, monitor, and manage performance against strategic goals, integrating financial and non-financial measures.
Performance Metrics
Quantitative measures used to assess, compare, and track performance or production across different areas of a business or operation.
Customer Perspective
An approach that focuses on understanding and fulfilling the needs, expectations, and satisfaction of the customers.
Number Of Returns
The count of items or goods returned to a company by consumers, typically indicating satisfaction levels or issues with the product.
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