Making Eye Contact, Leaning Forward, and Nodding While the Other

question 19

Multiple Choice

Making eye contact, leaning forward, and nodding while the other person is speaking are all examples of _____ behavior.

• A) polite
• B) appropriate
• C) immediacy
• D) respectful

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Definitions:

Organizational Representatives

Individuals or groups that act on behalf of an organization, representing its interests and policies in external interactions or transactions.

Multiple Channels

The use of various platforms or methods to communicate with or sell to consumers, including physical locations, websites, mobile apps, and social media.

High-End CRM

Customer Relationship Management systems that offer advanced features and capabilities designed for complex customer interaction and data analysis needs.

Coordinates Staff Activities

The process of organizing, managing, and aligning the efforts of team members to achieve organizational goals efficiently.