If the Employee Who Is Terminated Reacts with Hostility and Anger

question 57

Multiple Choice

If the employee who is terminated reacts with hostility and anger, Hay Associates suggests the termination interviewer should respond by

• A)deferring mention of the counselling process.
• B)remaining objective while providing information on any outplacement or career counselling to be provided.
• C)becoming defensive.
• D)taking a subjective approach.
• E)confronting the anger.

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Definitions:

Bundles

Combinations of goods or services that are purchased together.

Indifference Curve

A graph showing different combinations of two goods that provide equal satisfaction and utility to the consumer.

Total Utility

The total satisfaction or benefit a consumer receives from consuming a given total quantity of a good or service.

Satisfaction Levels

A measure of how goods or services meet or surpass customers' expectations.