Which of the Following Focuses on Using Centralized Call Centers

question 80

Multiple Choice

Which of the following focuses on using centralized call centers and outsourcing arrangements with vendors as a way to provide specialized support for certain HR activities?

• A)transactional HR groups
• B)corporate HR groups
• C)embedded HR units
• D)HR consulting firms

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Definitions:

Intrinsic Rewards

Refers to the internal and psychological rewards individuals receive from engaging in activities that are inherently satisfying or fulfilling.

Symbolic Tokens

Items, gestures, or actions used to represent or signify larger concepts, beliefs, or values.

Work Setting

The physical and social environment in which professional duties are carried out.

Merit Pay

A compensation strategy that rewards employees based on their performance or achievements, often used as an incentive for higher productivity.