Instructions for the Following Question(s)

question 20

Essay

Instructions for the following question(s)
Write the first step in the giving praise model, followed by what you would say to the person. Follow the same format of listing the step followed by what you would say for steps 2 to 4. However, do not write what you would say for step 3.
-Giving Praise. You are a sales manager and were looking over some sales invoices. You saw an invoice for the sale of $50,000 worth of computers to Acme Company by Chris, a commission sales rep. This is a large sale, and you know that Chris has been trying to get business with Acme for some time now. It has potential for a lot of future business, so you have decided to give praise to your sales rep for a job well done.

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Definitions:

Motive

A need or want that is strong enough to cause the person to seek satisfaction.

Locus of Control

A psychological concept referring to an individual's belief about how much control they have over the outcomes of events in their lives.

Satisfaction

A measure of how products or services meet or surpass customer expectation.

Postpurchase Cognitive Dissonance

The psychological conflict or anxiety that consumers may experience after making a difficult purchase decision, often involving doubt about the purchase.