The Sales Manager Has an Employee Who Consistently Passes in the Monthly

question 25

Multiple Choice

The sales manager has an employee who consistently passes in the monthly sales report late. Prior comments to the sales rep have not changed the behavior. The manager has decided to try another influencing tactic to get the reports in on time. Select the most appropriate individual tactic for this situation.

• A) rational persuasion
• B) inspirational appeals
• C) consultation
• D) ingratiation
• E) personal appeals
• F) exchange
• G) coalition
• H)Legitimization
• I) pressure

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Definitions:

Fax Office

A service location where fax communications are sent and received, historically used for transmitting documents.

Letter of Acceptance

A formal document acknowledging receipt and agreement to the terms of a proposal, offer, or contract.

Sole Heir

Refers to the only person legally entitled to inherit an entire estate or asset upon the demise of the owner.

Hardware Store

A retail business specializing in the sale of tools, building supplies, and materials necessary for home improvement and repair projects.