An Employee Has Mismanaged a Client Relationship and Lost the Client.As

question 92

Multiple Choice

An employee has mismanaged a client relationship and lost the client.As the manager,you want to use a self-evaluation type of coaching feedback.Which of the following might apply?

• A)"I told you to be careful with that relationship."
• B)"I guess that this just shows why we emphasize training."
• C)"When you lose clients, that makes me frustrated."
• D)"Why do you suppose that client dropped us and went to our competitor?"

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Definitions:

Natural Capital

The world's stocks of natural assets which include geology, soil, air, water, and all living things.

Aptitude

A natural ability or skill that makes it easier for someone to learn certain types of tasks.

Gini Coefficient

A metric used to evaluate the extent of income difference within a community, moving from 0 for full equality to 1 for total inequality.

Inequality

The unequal distribution of income, wealth, opportunities, or resources among different individuals or groups in society.