If Chris Has an Intense Desire and Is Well Trained

question 53

Multiple Choice

If Chris has an intense desire and is well trained, she may still lack ____.

• A) ability
• B) motivation
• C) resources
• D) goals

Recognize the determinants of service quality and their impact on customer satisfaction.

Describe the role of employee workgroups and facilitators in solving work-related problems.

Understand how consumer surveys can guide improvements in service quality through better communication, credibility, and responsiveness.

Explain the importance of marketing in defining and enhancing the perceived quality of services and products.

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Definitions:

Personal Construct Theory

A psychological theory that posits individuals interpret the world and people around them through a unique system of personal constructs.

Psychoanalysis

A method of psychological theory and therapy that aims to treat mental disorders by investigating the interaction of conscious and unconscious elements in the mind and bringing repressed fears and conflicts into the conscious mind by techniques such as dream interpretation and free association.

Individual Psychology

A psychological doctrine introduced by Alfred Adler, focusing on the uniqueness of each person and their drive to fulfill their potential.

Cognitive Approach

A psychological perspective that emphasizes internal mental processes such as perception, memory, and problem-solving as central to understanding behavior.