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Instructions for the following question(s)
For the Variables line, write the numbers 1 to 4. To the right of the four numbers, write the four variables. To the left of the four numbers, write the answers to each variable from the Situational Communication Model that represents the style to use based on the variable. Fill in the Communication Style, Behavior, and Action Taken lines with the appropriate answers.
Variables:
Communication Style:
Behavior:
Action Taken:
-Situational Communication. You have just walked into the back of the room, where your employees are working in the front. There is a lot of smoke, which they do not realize, in the back of the room. Your employees are very highly capable and like to participate in decision making. As a situational communicator, you should do what?
Empathy
The ability to understand and share the feelings of another, fostering emotional connection and support.
Dysfunctional
Pertains to something that is not operating normally or effectively, often causing negative effects.
Referral
The process of directing someone to another professional or agency for additional services or support.
Frustrated
A feeling of discontent or annoyance arising from being blocked in achieving a goal or fulfilling a desire.
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