The Collaboration Approach to Conflict Is ________ on Assertiveness and ________

question 13

Multiple Choice

The Collaboration approach to conflict is ________ on assertiveness and ________ on cooperation.

• A) low; low
• B) high; low
• C) low; high
• D) high; high

---

Definitions:

Credit Sales

Sales made on credit, allowing buyers to pay at a later date, usually generating accounts receivable for the seller.

Discount Period

The time frame between the date of the sale and the due date when a discount is available for payment of an invoice.

Merchandise Return

A process in which customers return purchased goods to the seller due to defects, dissatisfaction, or other reasons.

Sales Returns

Transactions in which customers return goods previously purchased and receive a refund or credit.