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Describe Latham's approach to behavior change. What are some limitations to instituting behavior change? Discuss, providing relevant examples where appropriate.
Appraisal Cost
A quality control cost incurred to identify defective products before they are shipped to customers, including costs of inspections and testing.
Non-Value-Added
Activities or processes that increase the cost of a product without enhancing its value to the customer.
Prevention Cost
The costs incurred to prevent defects in products or services, including costs related to quality planning, training, and process control.
Vendor Quality
Vendor quality encompasses the ability of a supplier to deliver goods or services that meet the buyer's requirements, including the standards for materials, processes, and final product.
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