The New Public Service Suggests That Systems Are Likely to Fail

question 27

True/False

The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.

Understand the financial implications and cost management strategies associated with providing employee benefits.

Appreciate the importance of non-traditional benefits (e.g., wellness programs, family leave) in attracting and retaining a skilled workforce.

Learn about the guidelines and requirements under different acts (e.g., Older Workers Benefit Protection Act, Social Security Act) related to employee benefits.

Understand the tactics organizations can employ to make their benefits offerings more cost-effective without reducing their appeal.

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Definitions:

Empowering Employees

The practice of giving employees autonomy, authority, and encouragement to make decisions and take actions that positively impact the company.

Empowerment

The process of enabling individuals or groups to take control of their circumstances and achieve their own goals, often leading to increased autonomy and self-determination.

Delivery Gap

The difference between the service quality a company promises to deliver and the actual service quality delivered to customers.

Customer

An individual or entity that purchases goods or services from a business.