Customer Reviews and Complaints Such as "The Worst Cruise Experience

question 13

True/False

Customer reviews and complaints such as "the worst cruise experience of my life" are protected opinion.

---

Definitions:

Adjustment Refusal

The act of denying a request for changes or amendments, often communicated through a formal message.

Refusal Reasons

The justification or rationale provided for denying a request or declining an offer.

Bad-News Messages

Communications that convey negative or unfavorable information, requiring sensitivity and careful phrasing to mitigate impact.

Positively

An attitude or manner that is optimistic and constructive, often contributing to favorable outcomes.