Which of the Following Best Describes CRM

question 50

Multiple Choice

Which of the following best describes CRM?

• A) Certificate of Record Management; awarded by the MRIA after passing certain record-keeping requirements.
• B) Customer Relationship Management; the use of internal databases to strengthen customer relationships.
• C) Certified Record Manager; awarded by the MRIA for successfully passing a series of courses related to database management.
• D) Customer Requirement Mandate; referring to customer requests that must be honored at all costs.
• E) Competitive Records Management; the use of external databases to understand competitors.

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Definitions:

Sexual Harassment

Unwanted or inappropriate sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature in the workplace.

Employee Rights

Legal, moral, and ethical entitlements that workers have in their workplace, covering aspects like fair pay, safe working conditions, and freedom from discrimination.

Ethical Dilemmas

Situations where individuals must choose between competing moral principles or values, often occurring in professional settings and requiring careful consideration and judgment.

Cultural Differences

Variations in the beliefs, values, habits, and practices of individuals from different backgrounds, which can impact international business and marketing strategies.