Helen, the Operations Head of an Organization, Received a Complaint

question 21

Multiple Choice

Helen, the operations head of an organization, received a complaint stating that one of the managers was regularly harassing his subordinates. Instead of taking action, she neglected the issue as she had high regard for the manager. She was sure that the allegations against the manager were not true. In the given scenario, the assumption made by Helen is an example of _____.

• A) projection
• B) the halo effect
• C) perceptual defense
• D) stereotyping

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Definitions:

Traceable Fixed Expense

Fixed costs that can be directly associated with a specific product, department, or segment of a business, facilitating more accurate financial analysis.

Net Operating Income

The profit generated from a company's core business operations, excluding expenses and revenues not directly related to its main activities.

Nearest Whole Number

A rounding of a number to the closest integer, without any decimal part.

Balanced Scorecard

A strategic planning and management system that organizations use to communicate what they are trying to accomplish and measure progress against these objectives.