Which of These Focuses on Managing the Whole Organization to Deliver

question 36

Multiple Choice

Which of these focuses on managing the whole organization to deliver quality to customers?

• A) Bureaucracy
• B) Theory Z
• C) Management-by-objective
• D) Total Quality Management
• E) Organization-customer relationship

---

Definitions:

Insanity Defense Reform Act

A legal reform measure attempting to amend the criteria under which individuals can be considered legally insane and therefore not responsible for their criminal actions.

American Psychiatric Association

A professional organization of psychiatrists aimed at ensuring humane care and effective treatment for all persons with mental illness, including substance use disorders.

American Law Institute

An organization comprised of lawyers, judges, and legal scholars that drafts model laws and promotes the clarification and simplification of United States common law.

American Bar Association

A professional organization comprised of lawyers, judges, and law students, which sets academic and ethical standards for law professionals and advocates for the legal profession in the United States.