One of the Important Reasons for the Success of UPS

question 162

True/False

One of the important reasons for the success of UPS is the concept of bureaucracy.

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Definitions:

Performance Excellence

The achievement of outstanding performance in operations, customer satisfaction, and financial outcomes.

Peters and Waterman

Authors of "In Search of Excellence," a book that presents eight attributes that excellent companies have in common.

Value Chain

This concept describes the full range of activities that businesses go through to bring a product or service from conception to delivery to the final consumer.

Transformational Chain

The interconnected steps or processes that lead to a significant change or metamorphosis in an organization or system.