One Important Step for Managers Is Recognizing and Understanding the Components

question 10

True/False

One important step for managers is recognizing and understanding the components of attitudes, which is important when attempting to change attitudes.

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Definitions:

Grapevine Communication

Informal channels of communication within an organization, often based on rumors or gossip.

Active Listening

A communication technique that involves fully concentrating, understanding, responding, and remembering what is being said.

Sales Staff

Employees or personnel dedicated to selling and promoting products or services of a business.

Referral Interview

An interview that occurs when a job candidate is recommended by an employee or trusted person within the hiring company.