Remote Control Corporation Sends a Post-Purchase Questionnaire to All Consumers

question 105

Multiple Choice

Remote Control Corporation sends a post-purchase questionnaire to all consumers who buy their products. They are interested in gathering data on product quality, customer service orientation, and customer satisfaction. This is an example of

• A) a concurrent control.
• B) a feedback control.
• C) a feedforward control.
• D) preliminary control.
• E) preventive control.

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Definitions:

Internal Attribution

The process of explaining one's own or another's behavior as due to personal, internal characteristics rather than external factors.

Ballet Dancing

A form of performance dance that originated in the Renaissance courts of Europe and has evolved into a highly technical form of dance with its own vocabulary.

Recreational Drug

Substances used primarily for leisure or enjoyment, often with psychoactive effects, rather than for medical purposes.

External Attribution Style

The tendency to attribute one's own actions and outcomes to external factors or situations beyond personal control.