Contingency Factors That Can Influence the Success of a TQM

question 53

Multiple Choice

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

• A) tasks make high skill demands on employees.
• B) management expectations are unrealistically high.
• C) middle managers are dissatisfied about loss of authority.
• D) workers are dissatisfied with other aspects of organizational life.
• E) managers wait for big, dramatic innovations.

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Definitions:

Arbitrary

Based on random choice or personal whim, rather than any reason or system.

Vary

To change or alter in form, appearance, or nature, often within certain limits.

Borders

Decorative or functional frames around text, images, or pages that enhance visual appeal and clarity.

Emphasize

To give special importance or prominence to something in speaking or writing.