__________ Systems Help Companies Track Customers' Interactions with the Firm

question 128

Multiple Choice

__________ systems help companies track customers' interactions with the firm and allow employees to call up information on past transactions.

• A) customer relationship management
• B) business performance dashboard
• C) enterprise resource planing system
• D) knowledge management portal
• E) performance taillight

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Definitions:

Reciprocal Concessions

A negotiation strategy where each party makes adjustments to their demands to reach a mutual agreement.

Social Conformity

Adjusting one's behaviors or opinions to align with those of a group or societal expectations.

Social Facilitation

The enhancement of a person's performance on simple or well-learned tasks in the presence of others.

Revenge

The act of inflicting harm or punishment on someone in retaliation for harm they have caused; motivated by a desire for justice or vengeance.