In Which of the Following Ways Do Service Organizations Differ

question 130

Multiple Choice

In which of the following ways do service organizations differ from manufacturing organizations?

• A) In manufacturing organizations, the customer is directly involved in the production process.
• B) In service organizations, employees are generally more satisfied.
• C) In manufacturing organizations, the manufactured product cannot be placed in inventory.
• D) In service organizations, the customer is directly involved in the production process.
• E) In service organizations, the final product can be stored in inventory.

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Definitions:

Primacy Effect

Tendency to attend to the first pieces of information observed about another person in order to form an impression.

Halo Effect

Attributing a variety of positive qualities to those you like.

Horn Effect

Attributing a variety of negative qualities to those you dislike.

Recency Effect

Tendency to attend to the most recent information observed about another person in order to form or modify an impression.