The Ritz-Carlton Has Service Values That Guide Employees in Providing

question 99

Multiple Choice

The Ritz-Carlton has Service Values that guide employees in providing its Gold Standard service.One of the service values states,"I own and immediately resolve guest problems." The Ritz-Carlton management uses _____ to provide customer service.

• A) training
• B) deregulation
• C) empowerment
• D) commissioning
• E) mediating

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Definitions:

Hydrogen Bonds

Weak bonds formed between a hydrogen atom in one molecule and a more electronegative atom, important in determining the structure of water and biomolecules.

Deoxyribose Sugar

A five-carbon sugar molecule that is a component of DNA molecules, lacking an oxygen atom compared to ribose.

Phosphoric Acid

A weak acid with the chemical formula H3PO4, widely used in detergents, fertilizers, and food processing.

Thymine

A pyrimidine nucleobase found in DNA, pairing with adenine, crucial for DNA stability and integrity.