By Rewarding Consumers Who Took Advantage of the Pricing Mistake,what

question 6

Multiple Choice

By rewarding consumers who took advantage of the pricing mistake,what factor of human behavior did Tony Hsieh encourage about the shopping experience at 6pm.com? What made a mistake a promotion?

• A) feelings of entitlement
• B) the hedonistic effect
• C) a sense of fair play
• D) the allocative effect
• E) all of the above

---

Definitions:

Tenant-Days

A measure used in property management, indicating the total number of days within a period that rental units were occupied.

Flexible Budget Performance Report

A financial report that compares actual results to a budget that adjusts based on the level of output or activity.

Units

The individual items or quantities, often used in the context of production, inventory, or sales.

Net Operating Income

The total profit of a company after operating expenses are subtracted but before deducting interest and taxes.