The Consistency and Reliability of a Service Can Be Increased

question 129

Multiple Choice

The consistency and reliability of a service can be increased by:

• A) making sure that consumers are present during the production of the service.
• B) eliminating credence quality.
• C) standardization and training,
• D) Simultaneous production and consumption
• E) raising prices.

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Definitions:

Compounded Annually

A method of calculating interest where the interest earned or paid is added to the principal, resulting in interest on interest in subsequent periods.

Effective Rate

The interest rate on a loan or financial product, adjusted for the effect of compounding over a given period.

Loan Proceeds

The amount of money that is disbursed to the borrower from the lender minus any fees or costs associated with the loan.

Rate of Return

The profit or deficit incurred on an investment throughout a designated period, shown as a percentage of the investment's starting value.