Which of the Following Statements About a CRM System Is

question 58

Multiple Choice

Which of the following statements about a CRM system is true?

• A) A critical component of a CRM system is the use of the appropriate technology to store and integrate customer data.
• B) A CRM system operates on the theory that all customers are equally important.
• C) Due to privacy laws,a CRM system only disseminates customer information to those who are actually in day-to-day contact with customers.
• D) A company using a CRM system must view its customers as bits of data.
• E) All of these statements about a CRM system are true.

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Definitions:

Risk-Free Rate

The theoretical return of an investment with zero risk, often represented by the yield of government bonds.

Forward Rate

The interest rate agreed upon for a loan that will start at a future date, used in the trading of financial instruments.

British Security

Refers to measures and protocols in place to ensure the safety and protection of the United Kingdom against threats, including those related to national security, cyber security, and public safety.

Fixed Exchange Rate

A currency valuation system in which a country’s currency value is pegged against another currency, a basket of currencies, or a commodity like gold.