Best Buy's Performance Service Plan (PSP)guarantees Products Against Damage and Malfunctioning.All

question 40

Multiple Choice

Best Buy's Performance Service Plan (PSP) guarantees products against damage and malfunctioning.All initial purchase contact information is kept in the customer database,along with copies of the PSP.If a customer calls Best Buy with a problem,the representative will have access to all this information and can either help the customer or refer him or her to another representative.The availability of this customer information tends to:

• A) reduce customer calls
• B) empower employees
• C) encourage referrals to other employees
• D) hurt employee morale
• E) increase the need for management supervision

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Definitions:

High Performance

Exceptionally strong output or results from a person, group, system, or organization, often exceeding the standard expectations.

Leadership Principles

Fundamental guidelines that inform and shape the actions and behaviors of leaders in various contexts.

Rewarding Performance

Practices and policies designed to recognize and reward employees based on their job performance, aimed at motivating and retaining talent.

Effective Discipline

The implementation of strategies and measures to correct behavior and ensure rules and standards are maintained in an organization or individual practice.