Social Media Strategist Jeremiah Owyang Has Identified Eight Stages of Effective

question 19

Multiple Choice

Social media strategist Jeremiah Owyang has identified eight stages of effective listening.Which of the following scenarios is an example of "Stage 8" listening?

• A) An online clothing retailer asks customers to complete a satisfaction survey,which it uses to improve customer service
• B) A local restaurant searches Twitter to find out what people are saying about today's specials
• C) A software company allows customer service representatives to make real-time responses to customer queries
• D) A soft drink manufacturer uses social media notification tools to learn what the competition might be up to
• E) An online bookseller examines customers' product reviews,comments,and past purchases to suggest additional titles customers might enjoy

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Definitions:

Portfolio's Risk

The exposure to uncertainty and potential financial loss inherent in a portfolio, influenced by the volatility and correlation of its individual investments.

Portfolio Beta

A measurement of the volatility, or systematic risk, of a portfolio of assets compared to the market as a whole.

Larger Number

A numerical quantity that is greater in value when compared to another number.

Longer Time Period

A timeframe that extends beyond the short term, often implying a broader scope for assessment or investment.