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Based on the following description, put the strategy of Granite Rock Company into a theoretical context and explain its approach in "textbook terms." We know that Granite Rock tracks its actual operations in at least 40 measurable ways, each plotted and posted on graphs and charts at every plant. The company surveys customers to rate itself and competitors, and aims to outperform the group average by 33%. When Granite Rock doesn't achieve its goal, management charts the daily operations, and are assured that their employees will see a negative and want to do something about it.
Monopolistic Competition
A market structure characterized by many firms selling products that are similar but not identical, allowing for product differentiation and some control over pricing.
Identical Product
A good or service that is exactly the same in quality, function, and design across different sellers, making them perfect substitutes.
Oligopoly
An economic scenario where a handful of companies dominate the market, resulting in minimal competitive activity.
Herfindahl Index
A metric used to assess the level of concentration within a market, achieved by taking the square of each firm's market share and summing these squares.
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