What Results from Allowing Customers in an Auto Dealership Service

question 78

Multiple Choice

What results from allowing customers in an auto dealership service department to talk directly to the mechanic rather than to a service manager?

• A) It creates a buffering role.
• B) It creates a boundary-spanning role.
• C) It makes the company less fluid.
• D) It makes the company less responsive to customers.

---

Definitions:

Queer Youth

Young individuals identifying as part of the LGBTQ+ spectrum, often facing unique social, emotional, and health challenges.

Risk for Violence

The potential for an individual or situation to result in harm or aggression towards oneself or others.

Triple Consciousness

Triple consciousness is an extension of W.E.B. Du Bois's concept of double consciousness, further exploring the internal conflict experienced by an individual who belongs to several marginalized groups.

Sexual Identity

An individual's identification with certain sexual orientations or preferences, including their sense of personal and social identity based on those attractions.