Examlex
Which of the following is Perrow most concerned with?
Customer Satisfaction
The measure of how products or services supplied by a company meet or exceed customer expectation.
Supplemental Products
Additional items or services offered to complement or enhance the primary product.
Core Benefits
The fundamental value or primary advantage that a consumer receives from a product or service.
Symbolic Benefits
The intangible advantages that a product or service provides to the consumer, including prestige, status, or a sense of belonging.
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