Six Sigma Is Based on a Methodology That Provides a Structured

question 7

Multiple Choice

Six Sigma is based on a methodology that provides a structured way for organizations to approach and solve problems. What is the methodology?

• A) define, measure, analyze, improve, control
• B) data warehousing
• C) executive information systems
• D) benchmarking

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Definitions:

Representativeness Heuristic

A cognitive shortcut used in decision making, where an individual relies on the similarity between the item in question and a category prototype.

Divergent Thinking

Expanding the number of possible problem solutions; creative thinking that diverges in different directions.

Fixation

(1) in thinking, the inability to see a problem from a new perspective; an obstacle to problemsolving. (2) in personality theory, according to Freud, a lingering focus of pleasure-seeking the developing human organism from about 2 weeks after fertilization through the secondmonth

Divergent Thinking

A thought process or method used to generate creative ideas by exploring many possible solutions.