The Basic Idea Behind Customer Relationship Management (CRM) Is That

question 178

True/False

The basic idea behind customer relationship management (CRM) is that companies can use databases to customize products and communications to customers that would result in higher sales and profits.

---

Definitions:

Right-To-Work State

A state that prohibits agreements between labor unions and employers that make membership, payment of union dues, or fees a condition of employment, either before or after hiring.

Moderate Union

A labor union that adopts a less confrontational stance towards employers and focuses on negotiation and compromise.

Out-Of-Turn Promotion

A promotion given to an employee ahead of others, typically bypassing the standard protocol or hierarchy.

Taft-Hartley Act

A U.S. federal law enacted in 1947 that restricts the activities and power of labor unions.