In Handling Objections During the Sales Call, Nevaeh (The Salesperson)

question 148

Multiple Choice

In handling objections during the sales call, Nevaeh (the salesperson) tries to avoid confrontation and never wants to tell the customer he or she is wrong. Instead, Nevaeh will sympathize with the customer and then provide the correct information. This approach is called the:

• A) compensation method
• B) "feel, felt, found" method
• C) head-on method
• D) indirect method

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Definitions:

Chronological Age

The actual age of a person or object as measured in years from the date of birth or creation.

Word-recognition Method

A teaching strategy emphasizing the identification and understanding of words in isolation to improve reading skills.

Mainstream Education

Educational settings that provide instruction to the general population of students, including those with and without disabilities, in a common learning environment.

Disabled Students

Individuals pursuing education who have physical, mental, intellectual, or sensory impairments that may hinder their full and effective participation in school alongside their peers.