With the "Feel, Felt, Found" Approach to Handling Objections, the Salesperson

question 100

Multiple Choice

With the "feel, felt, found" approach to handling objections, the salesperson:

• A)will allow the customer to talk about his or her fears and worries, then relate how another customer had similar fears and how the product being sold met those fears or worries.
• B)answers the objection directly.
• C)will reply "yes, but ..." and then explain how the product's benefits will answer the customer's objection.
• D)avoids confrontation by sympathizing with the customer, then provides the correct information.

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Definitions:

Sample Size

The number of observations or data points collected or used in a sample for analysis.

Lower Tail

The portion of a distribution of data or probability to the left of a specified value.

P-value

A measure in statistical hypothesis testing that helps determine the significance of the results.