When the Public Relations Department Issues a Statement Saying, "Our

question 52

Multiple Choice

When the public relations department issues a statement saying, "Our competitors deliberately made misstatements about the correct way to use our product, and people were injured as a result" it is an example of:

• A) expression of innocence
• B) excuse
• C) rationalization
• D) justification

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Definitions:

Consumer Orientation

A business approach that prioritizes identifying and meeting the needs and wants of consumers.

Creates a Product

The process of designing, manufacturing, or crafting goods or services to be offered for sale or use.

Workforce

The collection of all employees or workers in a company, organization, or economy.

Decrease

A reduction in size, quantity, or degree.