Because Part of Health Care Delivery Is Customer Service, Health

question 20

Multiple Choice

Because part of health care delivery is customer service, health care employees are encouraged to develop a positive customer focus by doing all of the following EXCEPT:

• A) Identify customers by name.
• B) Greet each customer with a smile
• C) Provide assistance if there is a need.
• D) Do not return patient phone calls if the employee does not have the answer to their question.

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Definitions:

Coupon Rate

The percentage of a bond's face value that is annually paid as interest by the bond.

Par Value

The nominal value of a bond or the stated value of stock as documented in the company's charter, frequently utilized in official paperwork.

Ask Price

The lowest price a seller is willing to accept for an asset in the financial markets; it contrasts with the bid price, which is the highest price a buyer is willing to pay.

Coupon Bond

A type of bond that provides periodic interest payments to its holder, based on a fixed interest rate (coupon rate) until its maturity, at which point the principal amount is repaid.