In Service Offerings, the Core Product Is Typically Composed of Three

question 8

Multiple Choice

In service offerings, the core product is typically composed of three interrelated dimensions. What are these dimensions?

• A) People, Technology, and Facilities
• B) People, Processes, and Physical Evidence
• C) Processes, Employees, and Facilities
• D) Customers, Employees, and Processes
• E) Reputation, Operations, and Quality

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Definitions:

Pertussis

A highly contagious bacterial infection of the respiratory system, commonly known as whooping cough.

Whooping Cough

An infectious bacterial disease that causes uncontrollable, violent coughing which can make it hard to breathe; also known as pertussis.

Atelectasis

A condition in which the lung or a part of the lung collapses, preventing respiratory exchange of carbon dioxide and oxygen.

Lungs

The pair of respiratory organs in the chest where blood is oxygenated and carbon dioxide is removed.