Thomas Schatz Has Five Questions to Ask His Reader in a Routine

question 15

Multiple Choice

Thomas Schatz has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

• A) As a separate enclosure
• B) In a bulleted or numbered list in the body of his message
• C) In paragraph form in the body of his message
• D) In a follow-up e-mail

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Definitions:

Repressed Conflicts

Unresolved, often unconscious, conflicts that lead to psychological distress or behaviors, according to psychoanalytic theories.

Phobias

Intense, irrational fears of specific objects, situations, or activities that lead to avoidance behavior.

Unconditioned

Refers to stimuli or responses that occur naturally without any prior learning or conditioning.

Specific Stimulus

A distinct environmental cue that elicits a particular response from an organism.