Thomas Schatz Has Five Questions to Ask His Reader in a Routine

question 15

Multiple Choice

Thomas Schatz has five questions to ask his reader in a routine information-request message. What is the best way to present these questions?

• A) As a separate enclosure
• B) In a bulleted or numbered list in the body of his message
• C) In paragraph form in the body of his message
• D) In a follow-up e-mail

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Definitions:

Richness

A term describing the depth and complexity of information, often indicating its ability to convey nuanced meaning.

Ambiguity

The quality of being open to more than one interpretation; lack of definiteness or certainty.

Channel Choice

The selection of a medium through which to communicate a message, such as email, face-to-face, social media, or traditional mail, based on factors like urgency, formality, and audience preference.

Chronological Dimensions

The arrangement or ordering of events in the order in which they occurred in time.