Which of These Is the Best Recommendation for Business Communicators

question 49

Multiple Choice

Which of these is the best recommendation for business communicators using e-mail?

• A) Consider using e-mail to deliver bad news or to resolve arguments so that you can avoid a face-to-face conversation.
• B) Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics.
• C) Type your message in all capital letters to increase your speed and efficiency.
• D) Edit your text for readability and proofread for typos or unwanted auto-corrections.

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Definitions:

Return on Investment

A measure of the profitability of an investment, calculated as the ratio of net profits to the initial cost of the investment.

Selling and Administrative Expenses

Costs not directly linked to the production process, including sales, marketing, management salaries, and office expenses.

Selling Price

The amount of money charged for a product or service, or the sum the consumer believes it is worth.

Absorption Costing

A pricing methodology that sums up all production-related costs, from raw materials and labor to both flexible and fixed overheads, in calculating the expense of a product.