Which of These Statements Regarding the Use of E-Mail for Goodwill

question 40

Multiple Choice

Which of these statements regarding the use of e-mail for goodwill messages is most accurate?

• A) Because a handwritten note is most impressive, any goodwill message sent by e-mail must always be followed by a more formal handwritten goodwill message.
• B) If you frequently communicate via e-mail with the intended receiver and are certain this e-mail will be received, you may send a goodwill message via e-mail.
• C) E-mail should never be used for sending any type of goodwill message.
• D) E-mail can be used for all types of goodwill messages except death condolences, for which a ready-made card is required.

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Definitions:

Financial Perspective

An angle focusing on the financial objectives and performance measures of an organization, often featured in a balanced scorecard approach to strategic management.

Lead Indicators

Metrics that are used to predict future performance or trends before they can be measured by lagging indicators.

Cause And Effect

A relationship in which one event (the cause) makes another event happen (the effect).

Drive Outcomes

Strategies or actions implemented to directly influence and achieve specific goals or results in an organization.